Draft for legal review. This template is not legal advice and has not been reviewed by a lawyer. It must be reviewed and adapted (including GDPR requirements) before launch.

Terms of Service

Last updated: [date to be set]

These Terms govern your use of OuskeyWapp AI (“the Service”), provided by [legal company name, organisation number, address] (“we”, “us”).

1. The Service

OuskeyWapp AI provides software that helps businesses manage customer conversations and leads, including two AI agents that respond using information you provide. The AI agents do not make binding commitments on your behalf; bookings, prices and policies are only confirmed by you.

2. Your account

You must provide accurate information and keep your login credentials secure.
You are responsible for activity under your account and for your staff's use.

3. Your responsibilities

You are responsible for the accuracy of business information (services, prices, opening hours, FAQs) you enter.
You must comply with WhatsApp/Meta's Business and Commerce policies and applicable consumer and marketing laws.
You must have a lawful basis to process your customers' personal data.

4. Third-party services

The Service integrates with third parties such as the WhatsApp Business Platform. Their terms apply to your use of them, and we are not responsible for their availability.

5. Fees

[Plans, pricing, billing cycle, cancellation and refund terms to be added once payments are configured.]

6. Limitation of liability

[To be drafted by legal counsel.]

7. Termination

[Terms for suspension, termination and data export to be drafted.]

8. Governing law

[e.g. Swedish law; venue to be confirmed by legal counsel.]

Contact

[Contact email]